Gene­ral Terms and Con­di­ti­ons of the com­pa­ny Herr­mann Indus­trie­ser­vice e.K.



  1. General 

1.1 Cus­to­mers within the mea­ning of the­se Gene­ral Terms and Con­di­ti­ons (GTC) may be both con­su­mers and entrepreneurs.


1.2 An entre­pre­neur is a natu­ral or legal per­son or a part­ner­ship with legal capa­ci­ty who, when con­clu­ding a legal tran­sac­tion, acts in the exer­cise of his com­mer­cial or inde­pen­dent pro­fes­sio­nal acti­vi­ty. A part­ner­ship with legal capa­ci­ty is a part­ner­ship endo­wed with the capa­ci­ty to acqui­re rights and incur liabilities.

1.3 A con­su­mer is any natu­ral per­son who enters into a legal tran­sac­tion for pur­po­ses which can pre­do­mi­nant­ly be attri­bu­ted neither to his com­mer­cial nor to his inde­pen­dent pro­fes­sio­nal activity.


  1. Offer, con­clu­si­on of contract

The pro­ducts and ser­vices lis­ted by the sel­ler within the online shop do not repre­sent bin­ding offers for the sel­ler; rather, it is an invi­ta­ti­on to the cus­to­mer to sub­mit a bin­ding offer by pla­cing an order.


By sen­ding the order from the “vir­tu­al shop­ping cart”, the cus­to­mer places a bin­ding order for the items con­tai­ned the­r­ein. The sel­ler will con­firm receipt of this order to the cus­to­mer imme­dia­te­ly by e‑mail.


The purcha­se con­tract is con­cluded with the express accep­tance of the order in text form or deli­very of the goods by the sel­ler. In this respect, the sel­ler is entit­led to accept the con­tract offer of the cus­to­mer within two working days after receipt of the order.



  1. Pri­ces, ship­ping costs

All pri­ces are total pri­ces inclu­ding VAT or dif­fe­ren­ti­al tax accor­ding to § 25a UStG plus ship­ping cos­ts. The cos­ts for pack­a­ging and ship­ping are to be taken from the respec­ti­ve offer.


  1. Reten­ti­on of title

The goods deli­ver­ed by the sel­ler remain his pro­per­ty until full payment.



  1. Means of pay­ment; Deli­very; Deli­very rest­ric­tions; Ship­ping cos­ts; Trans­fer of risk

5.1 Various pay­ment methods are available to cus­to­mers, which are indi­ca­ted on the respec­ti­ve offer page of the seller.


5.2 If advan­ce pay­ment is agreed, pay­ment shall be due imme­dia­te­ly after con­clu­si­on of the contract.


5.3 If the cus­to­mer choo­ses a pay­ment method offe­red by Pay­Pal, the pay­ment will be pro­ces­sed via the online pay­ment ser­vice Pay­Pal (Euro­pe) S.à r.l. et Cie, S.C.A., 22–24 Bou­le­vard Roy­al, L‑2449 Luxem­bourg (her­ein­af­ter: “Pay­Pal”), sub­ject to the Pay­Pal terms and con­di­ti­ons of use, which can be view­ed at the fol­lo­wing domain: or — if the cus­to­mer does not have a Pay­Pal account — sub­ject to the terms and con­di­ti­ons for pay­ments wit­hout a Pay­Pal account, available at


5.4 If the cus­to­mer sel­ects “Pay­Pal Invoice” as the pay­ment method, the sel­ler shall assign its pay­ment cla­im against the cus­to­mer to Pay­Pal within the frame­work of an ongo­ing fac­to­ring agree­ment. Befo­re accep­ting the Seller’s decla­ra­ti­on of assign­ment, Pay­Pal shall car­ry out a cre­dit­wort­hi­ness check using the trans­mit­ted cus­to­mer data. In the event of a nega­ti­ve cre­dit­wort­hi­ness check result, the sel­ler reser­ves the right to refu­se the cus­to­mer the pay­ment method “Pay­Pal invoice”. If Pay­Pal allows the pay­ment method “Pay­Pal invoice”, the cus­to­mer must pay the invoice amount to Pay­Pal within 14 days of receipt of the goods. Due to the assign­ment of claims that has taken place, the cus­to­mer can only make pay­ments with debt-dischar­ging effect to Pay­Pal. The Gene­ral Terms and Con­di­ti­ons of Use for the Use of PayPal’s Purcha­se on Account, available at, shall app­ly. The sel­ler remains respon­si­ble for gene­ral cus­to­mer enqui­ries (e.g. about the item, ship­ping time, com­plaints, etc.) even in the event of assign­ment of the claim.


5.5 Deli­very shall be made at the ship­ping cos­ts sta­ted in the item descrip­ti­on. We point out any deli­very rest­ric­tions, if the­se exist.


5.6 If the Cus­to­mer is a con­su­mer, the Sel­ler shall bear the ship­ping risk in any case, regard­less of the ship­ping method. If the cus­to­mer is an entre­pre­neur, all risks and dan­gers of the ship­ment are trans­fer­red to the cus­to­mer as soon as the goods have been han­ded over by the sel­ler to the com­mis­sio­ned logi­stics partner.



  1. Can­cel­la­ti­on policy

Right of withdrawal

You have the right to can­cel this con­tract within 14 days wit­hout giving any reason.


The revo­ca­ti­on peri­od is 14 days from the day on which you or a third par­ty named by you, who is not the car­ri­er, has or has taken pos­ses­si­on of the goods.

In order to exer­cise your right of with­dra­wal, you must send us


Herr­mann Indus­trie­ser­vice e.K.

St. Peter’s Squa­re 7

21614 Bux­te­hu­de


Pho­ne: 041617497981

Fax: 04161749437



by means of a clear decla­ra­ti­on (e.g. a let­ter sent by post, tele­pho­ne, fax or e‑mail) about your decis­i­on to revo­ke this con­tract. You can use the enc­lo­sed sam­ple can­cel­la­ti­on form for this pur­po­se, which is, howe­ver, not mandatory.


In order to com­ply with the can­cel­la­ti­on peri­od, it is suf­fi­ci­ent that you send the noti­fi­ca­ti­on of the exer­cise of the right of can­cel­la­ti­on befo­re the expiry of the can­cel­la­ti­on period.


Con­se­quen­ces of revocation

If you with­draw from this con­tract, we must repay you all pay­ments that we have recei­ved from you, inclu­ding the deli­very cos­ts (with the excep­ti­on of the addi­tio­nal cos­ts resul­ting from the fact that you have cho­sen a type of deli­very other than the che­a­pest stan­dard deli­very offe­red by us), wit­hout delay and at the latest within four­teen days from the day on which we recei­ved the noti­fi­ca­ti­on of your with­dra­wal from this con­tract. For this repay­ment, we will use the same means of pay­ment that you used for the ori­gi­nal tran­sac­tion, unless express­ly agreed other­wi­se with you; in no case will you be char­ged for this repayment.


We may refu­se repay­ment until we have recei­ved the goods back or until you have pro­vi­ded pro­of that you have retur­ned the goods, whi­che­ver is the earlier.


You must return or hand over the goods to us imme­dia­te­ly and in any case no later than four­teen days from the day on which you noti­fy us of the revo­ca­ti­on of this con­tract. The dead­line is met if you send the goods befo­re the expiry of the peri­od of four­teen days.


You shall bear the direct cos­ts of retur­ning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to hand­ling of the goods that is not neces­sa­ry for test­ing the qua­li­ty, cha­rac­te­ristics and func­tio­ning of the goods.



Sam­ple can­cel­la­ti­on form 

(If you wish to can­cel the con­tract, plea­se com­ple­te and return this form). To:


Herr­mann Indus­trie­ser­vice e.K.

St. Peter’s Squa­re 7

21614 Bux­te­hu­de


Fax: 04161749437



I/we (*) her­eby revo­ke the con­tract con­cluded by me/us (*) for the purcha­se of the


the fol­lo­wing goods (*)/the pro­vi­si­on of the fol­lo­wing service (*)



Orde­red on (*)/received on (*)




Name of consumer(s) .….….….….….….….….….….….….….….….….….….….….


Address of consumer(s) .….….….….….….….….….….….….….….….….….….…


Signa­tu­re of the consumer(s) (only in the case of noti­fi­ca­ti­on on paper)




Date .….….….….….….….…..


(*) Dele­te as applicable.



  1. Notes 

7.1 Unless other­wi­se agreed by the par­ties, the right of with­dra­wal does not app­ly to the fol­lo­wing contracts:


  • Con­tracts for the sup­p­ly of goods which are not pre­fa­bri­ca­ted and for the manu­fac­tu­re of which an indi­vi­du­al sel­ec­tion or deter­mi­na­ti­on by the con­su­mer is decisi­ve or which are cle­ar­ly tail­o­red to the per­so­nal needs of the consumer,
  • Con­tracts for the sup­p­ly of goods that can spoil quick­ly or who­se expiry date would be quick­ly exceeded,
  • con­tracts for the sup­p­ly of alco­ho­lic bever­a­ges, the pri­ce of which was agreed at the time of the con­clu­si­on of the con­tract, but which can­not be sup­pli­ed until at least 30 days after the con­clu­si­on of the con­tract and the cur­rent value of which depends on fluc­tua­tions in the mar­ket over which the trader has no control,
  • Con­tracts for the sup­p­ly of news­pa­pers, peri­odi­cals or maga­zi­nes with the excep­ti­on of sub­scrip­ti­on contracts.


The right of with­dra­wal expi­res pre­ma­tu­re­ly, unless the par­ties have agreed other­wi­se, in the case of the fol­lo­wing contracts:


  • Con­tracts for the deli­very of sea­led goods which are not sui­ta­ble for return for reasons of health pro­tec­tion or hygie­ne if their seal has been remo­ved after delivery,
  • Con­tracts for the deli­very of goods if the­se have been inse­pa­ra­b­ly mixed with other goods after deli­very due to their nature,
  • Con­tracts for the sup­p­ly of sound or video recor­dings or com­pu­ter soft­ware in a sea­led packa­ge, if the seal has been remo­ved after delivery.


7.2 Plea­se avo­id dama­ge and con­ta­mi­na­ti­on of the goods. If pos­si­ble, plea­se return the goods to us in the ori­gi­nal pack­a­ging with all access­ories and with all pack­a­ging com­pon­ents. If neces­sa­ry, use a pro­tec­ti­ve outer pack­a­ging. If you no lon­ger have the ori­gi­nal pack­a­ging, plea­se pro­vi­de ade­qua­te pro­tec­tion against trans­port dama­ge with sui­ta­ble packaging.


7.3 Plea­se note that the afo­re­men­tio­ned clau­se 7.2 is not a pre­re­qui­si­te for the effec­ti­ve exer­cise of the right of withdrawal.



  1. value repla­ce­ment in case of revocation

In the event of a revo­ca­ti­on of the con­tract, the cus­to­mer shall, in devia­ti­on from § 346 para. 2 no. 3 BGB (Ger­man Civil Code), pay com­pen­sa­ti­on for a loss in value of the goods if the loss in value is due to a hand­ling of the goods which was not neces­sa­ry for the exami­na­ti­on of the qua­li­ty, cha­rac­te­ristics and func­tio­ning of the goods and we have infor­med the cus­to­mer of his right of revo­ca­ti­on in accordance with Artic­le 246a § 1 para. 2 sen­tence 1 no. 1 of the Intro­duc­to­ry Act to the Ger­man Civil Code.



  1. Lia­bi­li­ty for defects, war­ran­ty rights, liability 

The­re is a sta­tu­to­ry lia­bi­li­ty for defects for all our goods. The sta­tu­to­ry pro­vi­si­ons app­ly to lia­bi­li­ty and warranty.


The war­ran­ty peri­od for used artic­les is 12 months. Claims for dama­ges remain unaf­fec­ted by this pro­vi­si­on. Any war­ran­ties do not limit the sta­tu­to­ry war­ran­ty claims.



  1. Con­su­mer infor­ma­ti­on in distance con­tracts for the purcha­se of goods

10.1 The Sel­ler is not sub­ject to any spe­cial codes of con­duct not men­tio­ned above.


10.2 The essen­ti­al fea­tures of the goods offe­red by the Sel­ler as well as the peri­od of vali­di­ty of limi­t­ed offers can be found in the indi­vi­du­al pro­duct descrip­ti­ons within the scope of the Inter­net offer. The lan­guage available for the con­clu­si­on of the con­tract is exclu­si­ve­ly German.


10.3 Com­plaints and war­ran­ty claims can be made at the address given in the sup­pli­er iden­ti­fi­ca­ti­on. For infor­ma­ti­on on pay­ment, deli­very or per­for­mance, plea­se refer to the offer.


10.4 In the Online shop first put the sel­ec­ted goods in the shop­ping cart. Once you have sel­ec­ted all the desi­red items, you can pro­ceed to check­out. If you are alre­a­dy a cus­to­mer, you can log in by ente­ring your email address and pass­word. If you are a new cus­to­mer, then you must first enter your cont­act details. You can also deci­de whe­ther you want to crea­te a cus­to­mer account or not. After­wards you can sel­ect the desi­red pay­ment method. You have to con­firm that you have read the terms and con­di­ti­ons and that you have taken note of your right of with­dra­wal and final­ly you can place your order by cli­cking on the but­ton “Buy now”. Until then you have the pos­si­bi­li­ty to reco­gni­ze your ent­ries, to check them and if neces­sa­ry to cor­rect them after pres­sing the “Back” but­ton of your brow­ser on the pre­vious page or to can­cel the order pro­cess by lea­ving the page.


10.5 The sel­ler does not save the text of the con­tract after the con­clu­si­on of the con­tract its­elf and the sel­ler does not make the text of the con­tract acces­si­ble to the cus­to­mer. Howe­ver, after the con­clu­si­on of the con­tract, we will send the cus­to­mer an order con­fir­ma­ti­on with all details to the e‑mail address pro­vi­ded by you, in which you will once again be infor­med of all the essen­ti­al data of your order, our Gene­ral Terms and Con­di­ti­ons, your can­cel­la­ti­on poli­cy. You have the pos­si­bi­li­ty to print out the gene­ral terms and con­di­ti­ons as well as your order with all ente­red data during the order pro­cess. By using the print func­tion of your brow­ser, you also have the opti­on of prin­ting out the text of the con­tract. You can also save the con­tract text by cli­cking on the right mou­se but­ton to save the inter­net page on your com­pu­ter. After com­ple­ti­on of the order pro­ces­sing, the con­tract text is no lon­ger acces­si­ble to you.



  1. Final provisions

11.1 The con­trac­tu­al rela­ti­onship bet­ween the Sel­ler and the Cus­to­mer as well as the respec­ti­ve terms and con­di­ti­ons shall be gover­ned by the laws of the Fede­ral Repu­blic of Ger­ma­ny. If the cus­to­mer is a con­su­mer, the appli­ca­ble sta­tu­to­ry pro­vi­si­ons and rights in favour of the con­su­mer under the law of the customer’s coun­try of resi­dence shall remain unaf­fec­ted by this agree­ment. The appli­ca­ti­on of the UN Con­ven­ti­on on Con­tracts for the Inter­na­tio­nal Sale of Goods is excluded.


11.2 If the afo­re­men­tio­ned pro­vi­si­ons have not beco­me part of the con­tract in who­le or in part or are inef­fec­ti­ve, the rema­in­der of the con­tract shall remain effec­ti­ve. Inso­far as the pro­vi­si­ons have not beco­me an inte­gral part of the con­tract or are inva­lid, the con­tent of the con­tract shall be gover­ned by the sta­tu­to­ry provisions.



  1. Infor­ma­ti­on for con­su­mers on out-of-court dis­pu­te resolution

12.1 Obli­ga­ti­on to pro­vi­de infor­ma­ti­on in accordance with the ODR Regu­la­ti­on (Art. 14 (1) ODR Regulation)

Link to the EU Commission’s plat­form for online dis­pu­te reso­lu­ti­on: Our email address is:


12.2 Obli­ga­ti­on to pro­vi­de infor­ma­ti­on in accordance with the Con­su­mer Dis­pu­te Sett­le­ment Act (§ 36 VSBG)

We are not obli­ga­ted to par­ti­ci­pa­te in a dis­pu­te reso­lu­ti­on pro­ce­du­re befo­re a con­su­mer arbi­tra­ti­on board and are gene­ral­ly not pre­pared to do so.

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