Can­cel­la­ti­on poli­cy for digi­tal content

Infor­ma­ti­on on the right of with­dra­wal for con­su­mers for the deli­very of digi­tal con­tent that is not deli­ver­ed on a phy­si­cal data car­ri­er (e.g. e‑book, soft­ware download)

Can­cel­la­ti­on policy

A con­su­mer is any natu­ral per­son who enters into a legal tran­sac­tion for pur­po­ses which can pre­do­mi­nant­ly be attri­bu­ted neither to his com­mer­cial nor to his inde­pen­dent pro­fes­sio­nal activity.

Right of withdrawal

You have the right to request 14 days days wit­hout giving reasons to revo­ke this con­tract. The revo­ca­ti­on peri­od is 14 days days from the day of the con­clu­si­on of the con­tract. To exer­cise your right of with­dra­wal, you must inform us (Herr­mann Indus­trie­ser­vice Inh. Edel­traut Schnell, St.-Petri-Platz 7, 21614 Bux­te­hu­de, Ger­ma­ny, Tel. +49 4161 7497981, by means of a clear decla­ra­ti­on (e.g. a let­ter sent by post, fax or e‑mail) of your decis­i­on to with­draw from this con­tract. You may use the enc­lo­sed model with­dra­wal form for this pur­po­se, which is, howe­ver, not man­da­to­ry. In order to com­ply with the with­dra­wal peri­od, it is suf­fi­ci­ent that you send the noti­fi­ca­ti­on of the exer­cise of the right of with­dra­wal befo­re the expiry of the with­dra­wal period.

Con­se­quen­ces of revocation

If you revo­ke this con­tract, we shall reim­bur­se you for all pay­ments we have recei­ved from you, inclu­ding the deli­very cos­ts (with the excep­ti­on of the addi­tio­nal cos­ts resul­ting from the fact that you have cho­sen a type of deli­very other than the che­a­pest stan­dard deli­very offe­red by us), wit­hout delay and at the latest within 14 days days from the day on which we recei­ved the noti­fi­ca­ti­on of your revo­ca­ti­on of this con­tract. For this repay­ment, we will use the same means of pay­ment that you used for the ori­gi­nal tran­sac­tion, unless express­ly agreed other­wi­se with you; in no case will you be char­ged for this repayment.

Sam­ple can­cel­la­ti­on form

(If you wish to can­cel the con­tract, plea­se fill in and return this form).
— To Herr­mann Indus­trie­ser­vice Inh. Edel­traut Schnell, St.-Petri-Platz 7, 21614 Bux­te­hu­de, Ger­ma­ny, Tel. +49 4161 7497981,
— I/we (*) her­eby revo­ke the con­tract con­cluded by me/us (*) for the purcha­se of the fol­lo­wing goods (*)/the pro­vi­si­on of the fol­lo­wing service (*)
— Orde­red on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signa­tu­re of the consumer(s) (only in the case of noti­fi­ca­ti­on on paper)
— date
(*) Dele­te as applicable.

Exclu­si­on or pre­ma­tu­re expiry of the right of withdrawal

The right of with­dra­wal does not app­ly to con­tracts for the deli­very of digi­tal con­tent that is not pre­fa­bri­ca­ted and for the pro­duc­tion of which an indi­vi­du­al sel­ec­tion or deter­mi­na­ti­on by the con­su­mer is decisi­ve or which is cle­ar­ly tail­o­red to the per­so­nal needs of the consumer.
The right of can­cel­la­ti­on shall expi­re pre­ma­tu­re­ly if we have only com­men­ced per­for­mance of the con­tract after you have given your express con­sent to this and at the same time con­firm­ed your know­ledge that you lose your right of can­cel­la­ti­on upon com­mence­ment of per­for­mance of the con­tract on our part. We point out that we can make the con­clu­si­on of the con­tract depen­dent on the afo­re­men­tio­ned con­sent and confirmation.

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